FAQ
Frequently Asked Questions
Find quick answers to our most commonly asked questions below. Still need help? Visit our Help page to contact our team.
🛍️ Shopping & Products
Do you restock sold-out items?
Yes! We restock popular items regularly. Sign up for our email list to be notified when your favourite pieces are back.
How do I know which size to order?
Each product page includes a detailed size guide. If you're between sizes, we recommend sizing up for a more comfortable fit.
Are your fragrances authentic?
Absolutely. All fragrances sold at Elarisse Boutique are 100% authentic and sourced directly from authorized distributors.
📦 Orders
Can I change or cancel my order?
We process orders quickly, so please contact us immediately if you need to make changes. Once an order has shipped, we're unable to modify it.
How do I track my order?
You'll receive a shipping confirmation email with a tracking link once your order has been dispatched.
Do you offer gift wrapping?
Yes! Gift wrapping is available at checkout for a small additional fee.
🚚 Shipping
How long does shipping take?
Standard shipping takes 5–7 business days. Express shipping takes 2–3 business days. Orders are processed within 1–2 business days.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location and are calculated at checkout.
Is free shipping available?
We offer free standard shipping on qualifying orders. Check our current promotions for details.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original packaging with all tags attached.
How do I start a return?
Visit our Help page and fill out the contact form with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your returned item.
💳 Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Shop Pay, Apple Pay, and Google Pay.
Is it safe to shop on your site?
Yes! Our store uses SSL encryption and secure checkout to protect your personal and payment information.
Do you offer buy now, pay later?
Yes, we offer installment payment options at checkout through Shop Pay Installments where available.
📧 Account & Newsletter
Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and access exclusive offers.
How do I unsubscribe from emails?
You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any of our emails.